Shipping & Refunds

Shipping Policy

Standard Shipping
Free within New Zealand for a Limited Time!

Estimated Delivery Times
Standard Shipping: 3 to 7 business days

Shipping Notifications
We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.

 

Our Returns and Refunds Policy

  • Where you have simply changed your mind, you will be covered under The Tecstore 7 day guarantee. This only applies to all purchases that are still in an as-new condition eg Packaging and Product in salable condition. 
  • All products returned must be in their original unused condition, specifications and packaging, along with any accompanying accessories/Guarantees/Instructions together with the invoice and/or packing slip accompanying the products. Products can not be returned if they have been engraved, modified, damaged or altered.
  • All purchases must be returned and inspected before any refund will be granted 
  • We do not accept returns outside of New Zealand. This is because of the costs of customs fees and taxes on re-entry back into NZ. 
  • Where the products are faulty or damaged due to manufacturing faults we will either: (i) replace the products; or (ii) repair the product under the manufacturers guarantee; (iii) give you a full refund. 
  • We do not refund or exchange items that have been specifically custom ordered for you e.g. custom tv cabinet. 
  • Manufacturing defects do not include normal wear and tear and any damaged caused by accidental or non-accidental damage.
  • Returning Goods to Tecstore is at the customers care including all shipping costs.